| |December 20209create more successful engagements, primarily because of the specificity and relevance that they bring. Such engagements not only build loyal-ty base, it helps companies expand wallet share with the existing cus-tomer base and also build and reach newer markets.Do you consider Digital Transforma-tion as an add-on benefit or an ut-most necessity in today's world and why?We have witnessed the disrup-tion that digital transformation has brought to several industries. So much so, companies that are not on the transformation path are bound to perish. Simply put, a digitally transformed enterprise can provide superior customer engagements, build newer business models and ex-pand the revenue base, while simul-taneously attacking the cost base. In the current market scenario, all of these are bare essential activities to run an enterprise. Therefore, digital transformation is a bare necessity to survive in the market successfully. Tells us how Cyber-security, IoT Technology, Multi-cloud Environ-ment, and AI have been the major driving forces behind Digital Transformation?The advent of cloud allowed us to reimagine how infrastructure, plat-forms, the software can be provi-sioned and consumed. While close to 80% of legacy applications are yet to move to the cloud, enterprises have started creating a truly hybrid environment, where part of the ap-plications and data live on-premise, whereas some of the other appli-cations could be in public clouds. What allows them to seamlessly in-teroperate between the environment is a standardized way of deployment using cloud-native principles. In a digitally transformed enterprise, the digital journeys are represent-ed through multiple microservices all deployed on the containerized environment with complementing DevOps setup. When you the data and artificial intelligence to this, the digital journeys become far more powerful - this is where one can cre-ate hyper-personalization and there-fore highly relevant engagements. Technologies like IoT provides the necessary data to make the analyt-ics possible. Of course, the under-lying arterial component that runs across and along the entire stack is cybersecurity.What are the industries that have been most successful in adopting Digital Transformation and why? Almost all segments are transform-ing in their way to remain relevant and competitive. Whether it is telecom, Financial Services, Gov-ernment, Industrial, Retail, etc, all of them have been successful in programmatically driving digital transformation projects. These in-dustries offer services to end cus-tomers, who are continuously look-ing for better service experience. In almost all cases, the need ger-minates from reimagining newer business models through enhanced customer experience. A digitally transformed enterprise can provide superior customer engagements, build newer business models and expand the revenue base, while simultaneously attacking the cost base
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