| |July 201919ROBOTIC PROCESSAUTOMATION SOLUTION PROVIDERS - 2019TOP 20IGT: Providing Assistance from the Get-Go of Enterprises' RPA JourneyWhenever a business undergoes a new pro-cess, there must be a proper plan, and at the same time a clear idea of the outcomes. Companies, especially the ones who are in the early phases of their RPA journey require partners who can hand-hold them in the initial period and help them leverage this technology for early quick wins and then scale this across the enterprise. Seldom do cus-tomers have an understanding of a good starting point for their RPA journey or the knowledge of areas that they wish to automate. This is where IGT Solutions' with decades of experience comes into play. They provide assistance to the enterprise from the get-go of their RPA jour-ney and help them establish a center of excellence, which acts as the pil-lar for implementing automation across the enterprise. They work closely with the business not only to provide a service but to make a busi-ness impact. IGT offers outcome-based Transformational models, and a lot of their pricing is based on business outcomes. Travel Automation expertsWhat sets IGT Solutions apart from other players in this segment is the fact that it brings in decades of travel industry expertise and several years of experience in Digital Transfor-mation. "100 percent of our people work on travel projects and process-es. By virtue of that, we feel that we are uniquely positioned in the indus-try because our people are veterans of this domain and battle-hardened Digital professionals. Our Digital practice overlaps both our IT and BPM verticals. Therefore, we have both the technical as well as func-tional understanding to undertake complex engagements with our cus-tomers," says Vipul Doshi, CEO. A Reliable RPA FrameworkIGT's proprietary RPA frameworks are a blend of industries' best prac-tices and their learning from multi-ple "consulting to commissioning" programs that are being executed for enterprises. These frameworks provide IGT a repeatable formula to quickly assess and deploy RPA pro-grams from start to finish. Their as-sessment and consulting framework determines the course of action and the type of engagement required for the customers. Once the course is decided, they employ iTRIP meth-odology to perform process cata-loguing, deep dive click level pro-cess assessment & mapping, ROI calculations and subsequent RPA deployment following agile princi-ples. Moreover, enterprises are pro-vided with "dWizard" (Automation Wizard) RPA framework, which is a collection of functional and techni-cal accelerators built on top of RPA platforms that help a planned and a faster RPA deployment.Initial Bot Testing for Quality AssuranceIGT starts planning Bot testing dur-ing the initial process assessment phase and develops QA Bot simulat-ing manual validation steps. As Bots are used for QA, this brings effi-ciency, improves productivity where Bot can work 24x7 and save signifi-cant cost. "We recently executed an RPA project for a hotel to complete around 375K transactions in two weeks timeframe. To validate these transactions manually, it was impos-sible to meet overall timelines; so IGT also developed a QA bot to suc-cessfully validate process outcome. This QA bot was simulating manual QA process," shares Vipul. IGT is working on outcome-based transformational models where customers need not worry about who (Bot or Human) is per-forming the task. IGT Solutions have both the technical and human components to develop and scale this hybrid workforce and lead the deployment across enterprises. "We are working with several large Airlines, Hotels and Cruise lines to transform business processes in flights operations, contract load-ing, rate loading, procurement and customer service lines of business. Cumulatively, we have been able to save our customers 300 plus FTEs with savings of well over a million dollar in operational costs alone," concludes Vipul. Vipul Doshi, CEO
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