| |September 20168CIOReviewCutting Through Complexities with Managed ServicesBy Jaspreet Singh, Partner - Information Security, EYOPINIONIN MYIn today's era, technology set-ups are becoming increasingly complex as product features proliferate and business demands more capabilities and integration across networks. At the same time, resources are being pressed as downward pressure on costs increases. Today's technology environment presents substantial challenges to CIO's and their teams as they manage new release schedules, monitor performance, ensure the required levels of availability and meet business teams' demands.The traditional in-house management of IT infrastructure is becoming expensive, thus during the past few years managed services and operations have grown exponentially as companies seek greater predictability in their IT budgeting, reduction of operational risk and the ability to better exploit the advanced features of today's technologies. The managed services business model offers a huge opportunity, which enables organizations to offset shrinking margins on product sales, to address increased customer demand for outsourced IT services and free the internal staff to focus on strategic projects. Also, with the introduction of the cloud, hardware is quickly becoming an afterthought. The MSP becomes a strategic IT advisor, averting problems and making recommendations regarding future technology needs. Manages services- The win-win model for your business· Key components of a managed service modelManaging operations on behalf of the customer. The managed services provider will undertake incident, problem, change and configuration management for the client.The managed service provider will assist the client to manage their own technology by regularly monitoring the performance of the applications and infrastructureThe key activity of the managed service provider is to optimize the IT and network performance in case of any problems/ incidents.
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