| |June 202019cost and delivery. It strives to satisfy and excel all customer needs and expectations, while continually improving standards to meet their growing demands and keeping pace with technological advancements. The adequately documented procedures are the foundation to develop and maintain their customer satisfaction.DMS Case Study & ImplementationseDATALABS takes the credit of implementing OMR enabled result processing for University of Madras, which is one of the biggest and oldest university in Asia. This project is embedded with various technologies including Barcode, ICR, OCR and OMR for accurate retrieval of marks. A series of customized software is used to ensure inbuilt dual check-up for accurate results.An assured solution for integrated data and mark capture offered by eDATALABS is a set of tailor made solutions to eliminate tedious manual data entry. This has been accomplished by the use of controlled tested processes and customized software that include Supply of OMR Answer Booklet Image Scanner, OMR Scanner and Customized software are used for data capturing and verification of results using dual verification system of ICR vs. OMR. Later, the bundle sheets are scanned and verified as a third level of verification. The images of the student section and valuation section are stored for future reference while the results are internally audited before publishing as per service level agreement.Vision & MissioneDATALABS aims at being a vibrant, customer-oriented, quality driven, state-of-the-art technology company, partnering with its customers in their Information Technology management, thereby helping them enhance their efficiency and productivity. Speaking about the good will of the company, the Director states, "We endeavour to create values for employees, customers and society. The company always empowers its customers with the latest technology and expertise to excel in a competitive environment".Specialized IT Services for Other DomainsOther than providing DMS services to businesses worldwide, eDATALABS is involved in other IT related services as well. It renders IT related services in banking, product development, consultancy and e-publishing domains. Dynamic customer support services are a flagship of eDATALABS, where the Director concludes, "Enterprises are pressured to deliver to customer expectations across varied channels. In this era where a brand's reputation is vulnerable, thanks to the all-powerful technology, it becomes important to have a robust and dynamic customer support system. Successful companies have understood and placed a high emphasis on effective customer service and support, which also is one of the services we take pride in". We are an IT Enabled Services company focused on High Volume Data Management Support and Services using latest technology and solutionsDOCUMENT MANAGEMENT SERVICE PROVIDERS - 2020
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