| |October 20167CIOReviewCIO INSIGHTSJiunn Tan, CIO, Ascend OneMatthew Kravitz, CIO, DTT Surveillance14The importance of Customer Relationship Management in today's digital ageSudheerPrabhu, Chief Information Officer, Fullerton India Credit Company Limited26Why is theDigital Customer Experience Truly DifferentSven Gerjets, Former CIO, Time Warner Cable32Transforming CustomerExperience withInformation and Technology38NPS 2.0 - Heed What They Do, Not What They SayCXO INSIGHTS22New Age Customer ExperienceRaman Adlakha, Director - R&D, Avaya28Forget Acquisition;Win Your Current Customers FirstCharles Rosenblatt, CCO, Hyperwallet Systems34Customer Analytics -The Cornerstone of CRM SystemsYagnesh Parikh, CTO, ICICI Securities36How Digitally Versatile Are We?Samir Duggal, VP, Symphony TelecaCONTENTSGoldenLion Consulting Services
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