| | July 20194VOL 7 · ISSUE 7 - 2 · JULY - 2019Printed and published by Alok Chaturvedi on Behalf of Bizprint Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017.Copyright © 2019 Bizprint Media Technologies Pvt Ltd, All rights reserved. Re-production in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.EditorialEditorialConversational platforms are proving their worth to both businesses and their customers by enabling two-way real-time conversations and combining machine intelligence with human expertise. According to Gartner, conversational marketing platforms are part of a growing trend which will drive a paradigm shift that will change how companies interact with their customers. This impending transformation gets reflected in a recent report by MarketsandMarkets that forecasts the global conversational AI market size to grow from USD 4.2 billion in 2019 to USD 15.7 billion by 2024, at a Compound Annual Growth Rate (CAGR) of over 30 percent. Experts attribute the growth of this market to the increasing demand for AI-powered customer support services, omni-channel deployment, and reduced chatbot development cost. In the near future, conversational platforms are expected to enable mobile and internet of things (IoT) apps to interact with enterprise systems via voice commands. These models will create a direct channel between business users and the line of business systems without the constraints of a specific mobile user interface. Conversational AI is already playing a crucial role and enterprises are leveraging AI technology by utilizing a combination of ML and NLP, which enables the assistants to be trained with industry-specific knowledge. Most of the vendors in the conversational AI market offer cloud-based solutions to gain conversations insights in real time. The conversational AI vendors are focusing on the development of robust cloud-based solutions for their clients, as many organizations have migrated to either a private or a public cloud. The increasing demand for scalable, easy to use, and cost-effective conversational AI solutions is expected to accelerate the growth of cloud adoption in the market. In this issue, CIOReviewIndia brings to you a list of 10 Most Promising Conversational Platform Providers who have proved their mettle in this domain with their innovative approach. These companies pride themselves on keeping pace with the latest technological advancements in this domain. We hope this issue gives you helpful insight into this market landscape. Sudhakar SinghEditorsudhakar@cioreviewindia.comConversational AI is Snowballing | |February 201819CIOReviewOffice Editorial queries editor@cioreviewindia.comAdvertising queriessales@cioreviewindia.comBangaloreTel 080 46441103NoidaTel 120 4639300 To subscribeVisit www.cioreviewindia.com/magazine-in or send email to: subscription@cioreviewindia.comCover price is Rs 150 per issueAshok KumarVirupakshi PattarSales & MarketingAmrit SinghRohit RaghubanshiRavi KalgiSambit SatpathyGroup Art DirectorVP - Sales & MarketingMagendran PerumalCirculation ManagerEditorial TeamSuchita Gonsalves Vinisha PaivaLakshmi GJanifha EvangelineTeja BoncheruvuSamrat PradhanCIOReviewIndiaNo. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017Mohana KrishnanSiva SankarVisualizers PublisherEditorAsst. Managing EditorAlok ChaturvediSudhakar SinghEmmanuel Christi Das
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