| | DECEMBER 20198 IN MY OPINIONBy Christian Reilly, Vice President and Chief Technology Officer, Citrix 019 has been an incredible year for technology, as we've seen an explosion of Software-as-a-Service (SaaS), AI, augmented reality, new social platforms and brand-new business models that have changed the face of economies across the globe. Based on what we've seen at Citrix and in our customer's and partner's businesses, these are the trends that I believe will keep moving into 2020.Evolution of the CIOFirstly, we'll see the evolution of the CIO role. For many years, we've had CIOs that operated in control of the `Department of No'. The new CIO will wear the hat of an innovation officer, much more than an information officer. They will be a change agent at the very core, helping to remove those existing final barriers between IT and the business. They will focus primarily on the `why' of technology, rather than getting bogged down in the `how'. The end of digital transformationWe've all heard how the promise of digital transformation will change user experience across the globe. Yet, when we engage with our customers it's very rare that we hear a story about how technology will enable their new business models in the next three to five years. Many enterprises that are stuck with legacy technologies and are piling on more technology for the sake of it without thinking about how that's affecting emerging business models, are doomed to fail. People-centric computingIn 2020, our focus will shift towards people-centric computing. This long sought-after balance between user demand and the needs of IT will finally be met by delivering an adaptive workspace, one that learns deeply how an individual prefers to work. One that is productive in nature, and is contextual by delivering the right tools, information, and applications, and drives high levels of productivity. The people-centric computing approach will get technology out of the way, and focus on how an individual wants to work and adapt to that individual throughout the lifecycle of their employment. Artificial Intelligence (AI) and botsThink about what we see every day - our interactions with voice assistants, with recommendation engines that get smarter and smarter, helping us to buy more things we don't really need. 2Technology Trends for 2020Christian Reilly, VP & CTO
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