| | DECEMBER 20194VOL 7 · ISSUE 11 - 1 · DECEMBER - 2019Printed and published by Alok Chaturvedi on Behalf of Bizprint Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017.Copyright © 2019 Bizprint Media Technologies Pvt Ltd, All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.EditorialBusiness communication has undergone an overarching transformation with the advent of cloud. It is one of the segments wherein cloud has brought about significant disruption in terms of operational efficiency. As a result, the demand for cloud telephony services such as IVR, virtual number, call data analytics has grown more than ever before. This surge in adoption of cloud telephony services has inspired many cloud telephony companies to emerge both in Indian and global market. Factors that are attracting enterprises more is availability of call data analytics, and enhanced customer experience with cloud telephony. It is gaining trust of PSUs and government bodies in terms of data security and better call quality. In the coming years, we may see voice bots becoming common for businesses, although they might be limited mainly to high volume operational processes. Another domain which is evolving rapidly is that of customer loyalty. It is a field that has new trends arising each year which impacts customers' needs. One of those is customer advocacy being included within loyalty programs. Consumers have a much greater ability to influence other consumers than ever before. Not only do they have access to wide networks, like their personal social networks and influential review platforms, but they also have the ability to interact constantly with these channels through the proliferation of mobile devices. With technology at a stage where it can track such advocacy accurately, businesses are increasingly allowing users to be rewarded in the same way purchasing is rewarded. This is creating an environment where loyalty programs can and should include customer advocacy. To fulfill the demand, more and more companies are developing customer loyalty solutions.In this issue, CIOReviewIndia brings to you lists of 10 Most Promising Cloud Telephony Solution Providers and 10 Most Promising Customer Loyalty Solution Providers who have proved their mettle in these domains with their innovative approach. These companies pride themselves on keeping abreast of the latest technological advancements in these segments and leveraging them to their full potential. We hope this issue gives you helpful insights into these market landscapes. Sudhakar SinghEditorsudhakar@cioreviewindia.comBusiness Communication and Customer Loyalty Gain Significance Office Editorial queries editor@cioreviewindia.comAdvertising queriessales@cioreviewindia.comBangaloreTel 080 46441103NoidaTel 120 4639300 To subscribeVisit www.cioreviewindia.com/magazineor send email to: subscription@cioreviewindia.comCover price is Rs 150 per issueSales & MarketingAmrit SinghAmeet KumarRohit RaghubanshiRavi KalgiAshok KumarGroup Art DirectorVirupakshi PattarVP - Sales & MarketingMagendran PerumalCirculation ManagerEditorial TeamSuchita Gonsalves Vinisha PaivaLakshmi GJanifha EvangelineTeja BoncheruvuSamrat PradhanCIOReviewIndiaNo. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017Mohana KrishnanSiva SankarVisualizers PublisherEditorAsst. Managing EditorAlok ChaturvediSudhakar SinghEmmanuel Christi DasWHAT DO YOU WANT?Is it a logo or an identity people remember your brand by?Do you want a website or a way to sell your products?Are you desperate to have a presence on social media or a channel to communicate with your customers?What exactly do you want?WE SAY, IT'S NOT THE WHAT YOU SHOULD WORRY ABOUT. Email us and let's discuss the WHYs of your business. The WHAT comes later.www.outofbox.coIT'S THE WHY.THINK@OUTOFBOX.CO
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