| |June 20196Ellen Derrico, VP, Product Marketing, Global Technology Solutions, IQVIA [NYSE:IQV]Customer Engagement Management: Trends from aMarketer's Point of View22Abhijit Mishra, Regional Director, APAC at KAYAKOPTIMIZING MOBILE APPS TO ELEVATE CUSTOMER TRAVEL32Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc. [NYSE:CAJ]Why Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service Conversation36CXO INSIGHTSJoseph Lim, Sales Director, APAC, BluJay SolutionsHow Customer Experience Is Driving Supply Chain Innovation08Mike Everly, CIO, D&H DistributingCreating Integrated Workflows for an Evolving Company16Les Ottolenghi, EVP & CIO for Caesars EntertainmentService Driven Technology30IN MY OPINIONCIO INSIGHTSAmit Sharma, Group CEO of eExpedise.comBuild an Innovative customer-centric Healthcare & Wellness care Eco-System26Lynn LaRocca, SVP & Chief Experience Officer, The New York Racing AssociationConfronting Customer-Centric Approach38CEO INSIGHTSLAST WORDFeatured Solution Providers:Customer Experience Lab20Decisive Analytical Systems Pvt. Ltd24NHANCE NOW28EXPERIENCE MANAGEMENTSOLUTION PROVIDERS - 2019 20 MOST PROMISINGCUSTOMERCONTENTS
< Page 5 | Page 7 >