| |June 20194EditorialAchieving customer satisfaction has become one of the major objectives for businesses and they are striving to overhaul their business operations to make it a reality. Customer experience management is evolving fast and new approaches are being incorporated into the strategy towards addressal of the nuances of CEM. A Customer Experience Management Market report published by Market Research Future (MRFR) discloses various trends in, and understandings of the operation of the customer experience management market. The report further grants a deep insight into the external and internal factors affecting the market and industry. With a swift 22 percent CAGR till 2023, the CEM market is also expected witness a revenue of USD 18 billion. If we look at the global customer experience management market, even though it shows promise of material growth at a fast pace, there are many factors such as choosing the right technology and consistency across various verticals that are hindering its growth. A significant rise in the approach of personalizing the interaction through highly automated solutions is becoming the norm in the CEM market. This includes adoption of the same using SMS, email, voice as well as video; allowing businesses using these CEM solutions to extend their reach through various channels, and conducting a more accurate and real time research, regardless of how their customers want to interact. The region of Asia Pacific (APAC) is expected to witness the highest growth rate in the near future. Experts attribute the reasons for such growth in the customer experience management market to increasing competition among major players, increasing consumer needs and new technological advancements. In this issue, CIOReviewIndia brings to you a list of 20 Most Promising CEM Solution Providers who have proved their mettle in this domain with their innovative approach. These companies pride themselves on keeping pace with the latest technological advancements in this domain. We hope this issue gives you helpful insight into this market landscape. Sudhakar SinghEditorsudhakar@cioreviewindia.comAPAC Region Witnessing Rapid CEM AdoptionVOL 7 · ISSUE 6 - 1 · JUNE 03, 2019 PublisherOffice Editorial queries editor@cioreviewindia.com To subscribeVisit www.cioreviewindia.com/magazine-in or send email to: subscription@cioreviewindia.comCover price is Rs 150 per issueAshok KumarVirupakshi PattarAlok ChaturvediGroup Art DirectorVP - Sales & MarketingMagendran PerumalCirculation ManagerEditorial TeamCIOReview No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugheshpalya, Bangalore-560017Veena R PiddannavarSivasankarEditorSudhakar SinghVisualizersAdvertising queriessales@cioreviewindia.comBangaloreTel 080 46441103Sales & MarketingAmrit SinghAmeet Kumar SahooRavi Kalgi Rohit RaghubanshiNagendra KumarPrinted and published by Alok Chaturvedi on Behalf of Bizprint Media Technologies Pvt Ltd and Printed at Precision Fototype Services at Sri Sabari Shopping Complex, 24 Residency Road Bangalore-560025 and Published at No. 124, 2nd Floor, Surya Chambers, Old Airport Road, Murugeshpalya, Bangalore-560017. Copyright © 2019 Bizprint Media Technologies Pvt Ltd, All rights reserved. Re-production in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher.Emmanuel Christi DasJanifha EvangelineLakshmi GNazish HussainShaheen SaikiaSeena KennethSuchita GonsalvesVinisha PaivaNoidaTel 120 4639300
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