| |OCTOBER 20188CIOReviewBy Christopher Harrison, CTO, Nova Southeastern Universityver the last few years, Artificial Intelli-gence (AI) has been gaining momentum across all industries and all spectrums of the world from consumer solutions such as Siri and Alexa leveraging Ma-chine Learning to disruptive technolo-gies such as Uber and Lyft as well as social media chan-nels such as Facebook, Instagram, Snapchat and Twitter to the extreme side of quantum computing attempting to solve the world's biggest and most complex issues and challenges.Let's consider for a minute Higher-Ed including pri-vate and public institutions either for-profit or non-profit undergoing significant challenges in attempting to attract, recruit and ultimately enroll students across the globe in a highly competitive environment including a consumer (student) who is more educated as far as options available thanks to the internet, social media and other factors. This compounded with unsustainable tuition increases per-formed by some institutions as well as increased educa-tional policy changes and regulations, are creating a chal-lenging landscape for post secondary institutions across the nation.Universities and colleges have traditionally lagged be-hind the constant evolution and innovation of technology as compared with other industries and sectors. This has begun to change in particular driven by the current main-stream challenges and augmented with new generations such as Millenniums and iGen or Generation Z who have embedded in their DNA a digital world that Higher-Ed has yet to match and deliver on their expectations. This goes well beyond hyper-connectivity by which students expect to have 3-4 devices connected at all times (laptop, tablet, smartphone, smartwatch) and have information and systems connected at all times; it specifically refers to student's overall experience that starts from the time they've shown initial interest as a lead, application, en-rollment, entire academic program, on-campus activities, graduation and into an alumni role. Within Higher-Ed, there are enormous untapped op-portunities for product/services companies, administra-tors, educators, start-ups and technology professionals to begin embracing AI across the student-ecosys-tem and infuse innovation to traditional academic processes by leveraging dis-ruptive technologies. Some of the po-tential areas with direct AI benefit to a student's life-cycle are:a) Recruitment ­ University's marketing and public-facing web-sites can deliver a better initial ex-ARTIFICIAL INTELLIGENCE IN HIGHER-EDUCATIONChristopher Harrison IN MY OPINIONO
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